Refund Policy
Seller's Return and Refund Policy:
You may return or exchange an item within 14 days of receipt. We offer a 14-day money-back guarantee from the date of delivery. Please follow the procedure:
For any questions regarding returns, please contact us at support@wintmz.com
within 14 days of receiving your package. Your return must be shipped within 30 days of the date you received the item.
We do not accept returns of merchandise except in the case of a seller-caused defect. In this case, the item will be replaced (subject to availability) or refunded, at the buyer's discretion.
To be eligible for a return, your item must be unused, properly packaged, and in its original condition, and must not be in a condition for resale. It must also be in its original packaging.
Gifts received are not eligible for return or exchange.
All return shipping costs are the responsibility of the buyer.
The tracking number and clear photos of the returned package are required after shipment by the buyer. Before returning an item, please photograph it for your records.
If you do not receive your package after 3 months, please contact the seller to find a solution.
In some cases, a partial refund may be granted (if applicable):
The item is not in its original condition, is damaged, or is missing parts for reasons not attributable to the seller.
Items are returned more than 14 days after receipt.
In some cases, the seller cannot issue a refund (if applicable):
Returns without original packaging or documentation will be refused.
Opened or damaged packages will not be accepted.
The package was lost in transit and the seller never received it.
Refunds (if applicable)
Once we receive and inspect your return, we'll send you an email to confirm receipt. We'll also notify you whether your refund was accepted or rejected.
If your refund is accepted, it will be processed, and a credit will automatically be applied to your original payment method or credit card within 15 to 20 days. Late or missing refunds (if applicable)
If you haven't received your refund yet, first check your bank account.
Then, contact your credit card company; it may take some time for the refund to be credited.
Next, contact your bank. There is often some processing time before a refund is credited.
If you've done all of this and you still haven't received your refund, please contact us at support@wintmz.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you wish to exchange an item for the same model, please email us at support@wintmz.com.
Shipping
Shipping charges are applied only once (including returns). There are no restocking fees for returning a product.