FAQ
1. Do I need an account to order?
No, you can also order as a guest. However, creating an account offers several advantages:
Faster payment
Easy access to your order status and history
Receiving information about our new products and special promotions
2. What payment methods are accepted?
PayPal payments.
3. Is my online order secure?
When you purchase online by credit card, all your information is entered on a secure SSL webpage. Your information is then SSL encrypted and sent directly to our payment provider's network, where your card and the transaction are authorized. Your bank details are not stored on our servers.
4. Are there any currency exchange fees?
All our transactions are processed in Dollar. If your credit card is denominated in another currency, the total amount of your order will be calculated according to the exchange rate on the day your bank processes the transaction.
5. How do I enter my delivery address? As our website and services are in English, all information you enter must be in English, including punctuation. If your address contains non-English characters, please replace them with their English equivalents. For example, replace "?" with "c".
6. Can I change my delivery address after placing my order?
Please note that your delivery address cannot be changed once the order has been processed or shipped. Please provide your home address, not your vacation address, as we cannot predict how long the package may be held by customs in the destination country.
7. What are the delivery times and how can I track my package?
Delivery time depends on the shipping method chosen. Once your order has shipped, we will email you your tracking number and a link to the tracking website. We are not responsible for delays caused by your country's customs services.
8. What if items are missing from my order? If anything is still missing, please contact us immediately at support@wintmz.com.
For any questions, please contact us directly by email at support@wintmz.com.